Shipping policy

Shipping Policy(中文條款在英文條款之後)

How much is delivery?
Delivery is free for orders above HK$500 (net price). For orders below HK$500, a delivery charge of HK$100 is applicable. Actual minimum purchase for free delivery may vary base on promotion.

When will I receive my order?
For orders through this online store, please refer to the follow chart for delivery dates. For orders received by email or phone, we will contact customers by email for delivery dates separately.

Our delivery schedule is as follows (working day defined for delivery is Monday to Friday, except public holiday):

 Order date Delivery Date
Friday to Monday Tuesday or the next working date
Tuesday to Thursday Friday or the next working date
e.g. Friday 9:00am Tuesday (provided it is not a public holiday) 

 

*If the despatch date is a public holiday, the next delivery date will be the second working day following the relevant despatch date.

Notes:
- We do not deliver outside of Hong Kong or if there is no functioning lift to the 4th floor or above.?
- We do not deliver when Typhoon Signal #8 or the Black Rain signal is hoisted.
How is my sake shipped?
For nama (unpasteurised) sake and premium sake, we use a refrigerated delivery truck to ensure that the quality of your sake is not compromised. Please transfer the sake to a refrigerator as soon as possible upon receipt.

Can you leave the sake with my building management office or security guard?
We are sorry, but to ensure a pleasant shopping experience for all our customers, we do not leave sake at a management office or security guard, even if it is explicitly agreed by you.

運費多少?
訂購貨品滿港幣$500 (折扣後價格可免費送貨。港幣$500以下,運費港幣$100。

何時可收到貨品?
以傳真或電郵訂購的顧客,我們會另外通知客戶送貨的日期。網上訂購的顧客請參考以下送貨的日期。

我們的送貨時間表如下:

訂購日期
送貨日期
星期五至一
星期二或下一個工作日
星期二至四
星期五或下一個工作日
例:星期五早上九點
星期二或下一個工作日 


*如訂單送交酒倉當天是假日,則下一個送貨日會在該假日後的第二個工作天。工作日定義為星期一至五,公眾假期除外

 

附註:
- 我們不設送貨至海外地區或四樓或以上不設升降機的樓層。
- 我們不會在8號颱風或黑色暴雨警告訊號懸掛日送貨。

我訂購的清酒是如何運送?
生酒(未經高溫處理)及Premium類別的清酒,當閣下收到貨品後,請盡快把清酒放進冰箱內儲存。

你可把清酒交給大厦管理處或保安員代收嗎??
對不起,為確保所有顧客享有愉快的購物過程,即使在你明確表示同意的情況下,我們仍不會把清酒交給大厦管理處或保安員代收的。