Terms of service
Terms of service（中文條款在英文條款之後）
In these terms and conditions, the "Company" will mean Koji Sake Limited and the "Customer" will mean any person, firm, company or body which places an order with the Company through this website (www.koji-sake.com).
Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
[I] Confirmation of Age
It is illegal to sell alcohol to people under the age of 18. By placing an order, the Customer confirms that he/she is 18 years old or above. The Customer shall ensure that no person shall use his/her login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery or delivery shall be withdrawn and attempted at another time agreed.
All tasting notes, product taste descriptions, general sake information, commentaries, advice and food pairing suggestions (collectively, the “Commentary”) are subjective opinions of the Company. The Company makes no representations as to the accuracy or the completeness of the Commentary and the Customers shall not rely on the Commentary in making any offer for purchases.
The Customer’s offer to purchase made through www.koji-sake.com are subject to acceptance by the Company. Acceptance by the Company shall be evident by the delivery of the sake to the designated address by the Company or its agent. Confirmation of order placement by e-mail shall not be regarded as acceptance of the Customer’s offer to purchase.
The Company reserves the right to:
reject the order in the event that any of the products or services requested are unavailable; and
limit sales and refuse to accept any order (or part of the order), including the right to decline sales to any Customers.
In the event that the Company is unable to fulfill any of the products or services in the Customer’s order we will notify you by phone or email before your requested delivery date.
All information presented on this website are subject to change without prior notice to the Customers.
The Customer shall register before placing any order through this website. During the registration, the Customer shall:
provide us with accurate, complete and up to date registration information;
safeguard your username and password; and
authorise us to assume that any person using the site with your username and password is either you or is authorised to act for you.
The Company has the absolute discretion to refuse registration of a potential customer and to terminate, at any time, the registration of any customer for any reason whatsoever.
You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.
The Customer shall examine the goods immediately upon delivery for any deficiencies and/or damages.
In the event of a claim, the Customer shall:
not accept delivery;
request our agent/driver to return the goods to the Company; and
lodge a claim to our customer services email@example.com as soon as reasonably practicable but within 2 working days in any event.
If the goods are not returned at the time of delivery, the Company shall have the discretion to refuse he Customer’s claim after delivery.
[V] Refund Policy
No return of goods shall be accepted, if any of the following conditions apply:
after 7 days of purchase without invoice or receipt; or
any of the original packaging has been damaged; or
in the sole opinion of the Company, the product has been or may have been opened, substituted or in any way tampered; or
the goods are glasswares and the Customer has acknowledged receipt of the goods;
the price of the sake is above HK$700 per bottle.
Refund will be credited into Customer's credit card account within 4 weeks upon confirmation.
[VI] Title & Non-delivery
The Company shall retain title in the products until full payment has been received.
All risks in the products shall pass to the Customer upon delivery.
In the event that:
the goods are non-deliverable within two weeks of purchase due to Customer's failure to notify the Company of change of address or the Company is otherwise unable to contact the Customer; or
the Customer refuses to take delivery of the goods and does not apply for a refund within 7 days,
then the Company has the right to dispose of the goods with no further notice to the Customer.
The Company shall have no liability to the customer in respect of disposal of the goods in such circumstances.
The Company accept payment by:
VISA, MasterCard and American Express through Paypal; and
Cash payment upon delivery.
All product prices listed are in HK dollars.
The upper limit of purchase on this website is $50,000 per transaction. For any purchase over the value of $50,000, please contact us at firstname.lastname@example.org.
The Company reserves the right to change the payment terms for any order without prior notice.
The Company offers FREE delivery (single location only) for purchases over HK$900 (net price). For orders under HK$900, a delivery charge of HK$100 shall apply.
Our delivery schedule is as follows (working day defined for delivery is Monday to Friday, except public holiday):
|Order date||Delivery Date|
|Friday to Monday||Tuesday or the next working date|
|Tuesday to Thursday||Friday or the next working date|
|e.g. Friday 9:00am||Tuesday (provided it is not a public holiday)|
Delivery service is limited to Hong Kong, Kowloon and New Territories commercial and residential addresses only. Delivery is not available to outlying islands, restricted areas, hotel guest rooms, ports or marinas.
Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event, the Customers will be contacted to re-schedule delivery time.
Delivery service is only available to addresses of 4th floor or above when lift service is available. In the event of a lift breakdown the Company or its agent will make arrangements to deliver the goods at another time.
The Company reserves the right to charge an additional delivery fee if the Customer (or its agent) is not available to accept delivery at the nominated delivery time.
It is the responsibility of the Customer to notify the Company immediately of any change to their delivery address.
The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company.
These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and the Company agree to submit to the exclusive jurisdiction of the Hong Kong courts.
The Company may revise these terms and conditions at any time without prior notice. If any dispute arises, the Company’s determination shall be final.
Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
The Company and its associated companies, subsidiaries, employees, agents, contractors and any third party provider (collectively "Koji Sake") make no representation or warranty in relation to:
the completeness, quality, operation, use, accuracy, or timeliness of, or the fitness or use for any purpose of, koji-sake.com or the information (the “Information”) stored on or receivable through this or any other koji-sake.com server;
any goods or services accessed, offered or obtained through koji-sake.com or pursuant to the Information;
the access to koji-sake.com or the Information will be uninterrupted or does not contain any viruses, or contaminating or destructive properties.
The Customer shall not rely on the Information. Koji Sake shall not be liable for any damages, loss, costs or expenses arises, directly or indirectly, from the Customer’s reliance or use (whether authorized or not) of the Information or this website.
在本條款及條件中，「本公司」代表Koji Sake Limited，而「顧客」代表任何透過本網站向本公司訂貨的人、商號、公司或團體。
(a) 如任何訂購的貨品或服務未能被提供，拒絕該訂單; 及
(b) 限制銷售量及拒絕接受任何訂單(或該訂單的部分) ，包括有權拒絕售賣予任何顧客。
(b) 確保妥善保存您的使用者名稱及密碼; 及
(b) 要求我們的代理人/司機將貨品退還本公司; 及
(a) 送貨日起七日之後，沒有發票或收據; 或
(b) 任何原裝包裝經已損壞; 或
(c) 本公司單方面認為該貨品已被或可能已被打開、調換或被任何方式干擾; 或
(d) 該貨品為已被顧客確認收取的玻璃物品; 或
(a) 由於顧客沒有通知本公司更改地址，或本公司不能成功聯絡顧客，已購買之貨品無法成功派送達兩星期; 或
(a) VISA卡, 萬事達卡及美國運通信用卡透過Paypal付款; 及
凡購物滿港幣$900 (折扣後價格) 或以上，即可享免費送貨服務(只限單一送貨地點)。惠顧低於港幣$900，須付送貨服務費港幣$100。